Vi Business, the enterprise division of Vodafone Idea, has announced a landmark partnership with Genesys, a global frontrunner in cloud-based AI-powered customer experience solutions. This collaboration aims to launch a next-generation Contact Centre as a Service (CCaaS) offering tailored for Indian enterprises, enhancing customer engagement through advanced cloud and telecom solutions.
As customer expectations evolve rapidly in the digital landscape, this partnership provides a timely opportunity for businesses to upgrade their contact center operations without substantial capital investment. “We are excited about this collaboration with Genesys,” stated Arvind Nevatia, Chief Enterprise Business Officer at Vodafone Idea. “Our goal is to empower enterprises to leverage AI and cloud technologies intelligently.”
In Shillong, this partnership is poised to greatly benefit local businesses. With enhanced access to AI-driven solutions, enterprises in Shillong can anticipate improved customer interactions and streamlined operations, crucial for navigating the competitive landscape. This initiative not only aims to elevate service standards but also positions Shillong businesses to meet growing consumer demands effectively.
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